Refund Policy

Eligibility

Paid enrollments confirmed in writing by Datasyncspace Digital may qualify for a refund as described below. Informational prices on this website do not by themselves create a purchase.

Timeframe

Full refund requests must reach us at least 7 full days before the cohort start date (or within 7 days of purchase for self-paced licenses that have not been activated). Requests after that window are assessed for partial refunds only.

Full vs partial refunds

A full refund returns 100% of fees paid for the unused enrollment. A partial refund may apply if you withdraw after materials are unlocked but before Module 03 begins—typically 50% after deduction of seating costs. After Module 03 opens, fees are generally non-refundable.

Non-refundable items

• On-site desk day travel already booked for Audit Chamber engagements
• Custom sample-data preparation fees once work has started
• Third-party exam vouchers purchased on your behalf

Refund process

Email contact@datasyncspace.digital with your full name, enrollment reference, and reason. We confirm receipt within two business days and decide within ten business days.

Processing time and method

Approved refunds are returned via the original payment method within 14 business days of approval. Bank timelines may add several days beyond our transfer.

Cancellation by us

If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for that cohort.

Exceptions

Documented medical emergencies or visa refusals for travel-dependent seats may receive discretionary consideration outside the standard window.

Contact for refund requests

Phone 2541 7225 · Street: Skyline Coml Centre; City: Western District; State/province/area: Hong Kong; Country: Hong Kong